Shipping Policy

This policy explains where we ship, what it costs, and what to expect after you order. It is a working draft pending confirmation of the details flagged at the bottom of this page.

Where we ship

CalmCloud currently ships to addresses within the United States only. We do not offer international shipping at this time.

Shipping cost

Shipping is free for eligible US delivery destinations. Any applicable taxes are calculated and shown at checkout before you pay.

Fulfillment

Orders are fulfilled by a third-party supplier that dispatches from within the United States.CalmCloud does not operate its own warehouse.

Processing and delivery time

Our supplier currently indicates an average delivery time of around two business days after dispatch. This figure has not yet been independently verified and is not a guaranteed delivery date. Order processing time before dispatch is still being confirmed. We will update this policy with confirmed figures before treating it as final.

Tracking

Where the supplier provides tracking, your tracking details are shared with you by email once your order ships.

Delays

Carriers can experience delays outside our control (weather, peak seasons, local disruptions). If your order seems significantly delayed, contact us and we will investigate with the supplier and carrier.

Incorrect addresses

Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible — once an order has been dispatched we may not be able to redirect it, and we cannot be responsible for orders delivered to an incorrectly entered address.

Lost or damaged shipments

If your order arrives damaged or does not arrive at all, contact us at support@calmcloud.store with your order number and, for damage, photos of the item and packaging. We will work with the supplier to arrange a replacement or refund in line with our Returns & Refunds Policy.