Returns & Refunds

We want you to be happy with your purchase. This page explains how returns and refunds work. The specific terms below are recommended defaults and are marked for the store owner's approval — they are not final until confirmed.

How to request a return

Email support@calmcloud.store with your order number and the reason for the return. We aim to reply within 12 hours. Please wait for our return authorization and instructions before sending anything back — items sent without authorization may not be accepted.

Return window and condition

We propose accepting returns within 30 days of delivery. Items should be returned in clean condition with all detachable parts included. For hygiene reasons, heavily used items may not be eligible unless they are defective.

Return shipping

For change-of-mind returns, the customer covers return shipping. If the item is defective, damaged in transit, or not what you ordered, we cover the return cost or send a replacement without requiring a return, at our discretion.

Defective, damaged, or incorrect items

Contact us as soon as possible with your order number and photos of the issue. We will arrange a replacement or a full refund, including any shipping you paid.

Refunds

Once a return is received and checked, we issue the refund to your original payment method. We propose a processing time of 5–10 business days; your bank or card issuer may take additional time to post it.

Cancellations

You can cancel an order free of charge any time before it is dispatched — contact us as quickly as possible. Once dispatched, the standard return process applies.

Your rights

Nothing in this policy limits any rights you have under applicable US federal or state consumer-protection law.